As the Senior Manager of Internal Communications, you will develop and implement communications strategies for the Genentech Research and Early Development (gRED) organization to drive awareness, business performance, organizational culture and employee engagement. You must be an effective communicator, a strong collaborator and able to influence and build our internal communications capabilities. This role involves fostering relationships across the organization to support different initiatives and leaders through the development of communication strategies and materials. Leveraging internal expertise and external best practices, this role will deliver innovation in support of gRED’s vision, strategy and culture.
This role offers a unique opportunity for the ideal candidate to drive strategy and senior leader communications, while working cross functionally to implement best-in-class organizational communications and change management practices.
This position reports to the Director of Communications for Genentech Research and Early Development.
- Manage the execution of an employee engagement and culture strategy that anticipates the changing nature of work (e.g., agile teams, news ways of working), the changing locations of our employees (WFH, deskless, non-wired), evolving employee needs/wants (customization of content, varied delivery), and an increasingly competitive landscape for recruitment and retention.
- Envision and oversee the development of experiences and events that positively engage gRED employees. Ensuring continued innovation, inclusivity, creativity and strategic agility so that our programs remain fresh and compelling, and accessible, to all employees. Scope includes but is not limited to special events, patient speakers, celebrations, all-employee town halls, as well as envisioning and establishing new experiences and traditions for our employees.
- Develop a leadership narrative with the goal of shaping and influencing employee sentiment, building trust and confidence in gRED’s leadership. Bring the leadership narrative to life through communications and engaging experiences including meetings, in-person and virtual events, and through rich digital/video storytelling to drive enterprise-wide understanding of key leadership priorities.
- Provide counsel and support to senior leaders and functions/teams within Genentech Research and Early Development regarding leadership communications, channel usage, and engagement strategy and tactics. Partner closely with key stakeholders to develop internal messaging and communication plans that help drive results and advance strategic priorities and initiatives.
- Provide well-written, researched, validated, clear, consistent business communications on a range of topics that span organizational announcements, leadership communication, meeting presentations, multimedia, scripts, key messages and talking points.
- Manage internal communications editorial calendar.
- Provide ongoing creative ideas to ensure organizational messaging is forward-looking and innovative.
- Set and assess success of communications and programs through metrics.
- Cultivate a mindset of experimentation, agility and smart risk-taking to drive innovation and creativity.
- Develop and execute communications in support of change management.
- BS/BA required
- 8-10 years of experience in a communications role in a large, matrixed healthcare organization
- Extensive experience developing messaging and communications strategies, plans, specific programs and events
- Biotech or pharma experience in the research/early discovery and development area is highly desirable
- Science background preferred
- Strong understanding of executive communications, employee engagement, channels and event management
- Experience with Keynote
- Expert-level writing skills
- Experience with change management
- Experience in both external and internal communications a plus
- Experience directly engaging with senior management with minimal oversight
To be successful, the Senior Manager of Internal Communications must:
- Have a clear impact/results orientation and ability to set dynamic, compelling goals, ensure clear accountabilities and align the organization to deliver on commitments.
- Have a passion for company culture and creating a unique, differentiated employee experience.
- Translate scientific research into communications suitable for a broad audience.
- Demonstrate change management communications expertise.
- Demonstrate expertise developing employee engagement communications plans and campaigns, including knowing how to use creative design effectively to enhance engagement in corporate programs and innovative communications technology platforms to deliver compelling communications content.
- Demonstrate strong executive presence and have cultivated strong and trusting counseling relationships with executive leaders.
- Have outstanding communication and presentation skills, both written and verbal. Highly effective at distilling complex and sometimes voluminous content into clear, concise and engaging communications.
- Demonstrate strategic agility. Has in-depth knowledge of the healthcare industry and is able to bring this knowledge to bear when advising stakeholders and partners on communication strategies, plans, objectives, tactics, implications and impact.
- Demonstrate strong consulting skills, with the ability to quickly assimilate business needs and circumstances and effectively advise others.
- Effectively advise internal stakeholders and partners on the most strategic, high-level or complex matters.
- Showcase outstanding time management and organizational skills. Consistently executes multiple, and sometimes competing, activities and complex projects to a high quality conclusion, on-time and within budget.
- Effectively prioritize a large-scale and complex workload.
- Consistently act with the requisite urgency (as different circumstances may dictate more urgent communications and priorities).
- Have strong customer-orientation and a proven track record of collaborative work relationships. Consistently drive collaboration across cross-functional stakeholders/partners to ensure the best results through optimal engagement.
- Be highly skilled at influencing without authority and driving cross-functional activities to successful conclusion.
- Have a strong track record in managing issues and ability to stay calm under pressure.
- Have strong project management skills and a history of driving projects to completion in a fast-paced environment.
- Demonstrate the ability to work effectively with multiple business partners with an eye toward effective infrastructure and processes.
- Be a great team player.